Terms of service

Terms of Service

Last updated: 20-06-2026

Welcome to Novelty Drops. By visiting our website or placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before using our website or purchasing from us.

1. About us

Novelty Drops is an online t-shirt store selling made-to-order graphic t-shirts and related products.

Throughout these terms, “we”, “us” and “our” refer to Novelty Drops. “You” and “your” refer to the customer or website user.

Business name: Novelty Drops
Contact email: customerservice@noveltydrops.com
Website: www.noveltydrops.com

2. Our products

Our products are made to order. This means your item is printed after your order has been placed.

We aim to show product images, colours, descriptions, sizes, and details as accurately as possible. However, colours may vary slightly depending on your screen, device settings, lighting, or production process.

Product availability, pricing, designs, and descriptions may change at any time without notice.

3. Orders

When you place an order, you agree that all information provided is accurate, complete, and up to date.

Once your order is placed, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance if there is an error, stock issue, pricing issue, payment issue, or suspected fraud.

We reserve the right to refuse, cancel, or limit any order where necessary.

4. Pricing and payments

All prices are shown in GBP unless stated otherwise.

Payment must be made at checkout using one of the payment methods available on our website.

We reserve the right to update prices, offers, discounts, and promotions at any time.

5. Delivery

Our t-shirts are made to order, printed, packed, and shipped after purchase.

Estimated delivery times are shown on our website and may vary depending on production time, courier delays, busy periods, public holidays, or issues outside our control.

We are not responsible for delays caused by incorrect delivery details provided by the customer.

Please check your shipping address carefully before placing your order.

6. Returns and refunds

Please refer to our Return & Refund Policy for full details.

For eligible standard, non-personalised products, customers may request a return within 14 days of receiving their order.

Items must be returned unworn, unwashed, unused, and in their original condition.

Personalised, customised, or made-to-specific-request items cannot be returned or refunded unless they arrive faulty, damaged, misprinted, or incorrect.

This does not affect your statutory rights.

7. Faulty, damaged, misprinted, or incorrect items

If your item arrives faulty, damaged, misprinted, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

If the issue is confirmed, we will offer a replacement, reprint, refund, or another suitable solution depending on the situation.

8. Sizing

Please check the size guide carefully before ordering.

We cannot accept responsibility for incorrect size selection unless the item has been labelled incorrectly or there is a fault with the product.

9. Product care

Please follow the care instructions provided with your item. We are not responsible for damage caused by incorrect washing, drying, ironing, misuse, or normal wear and tear.

10. Discount codes and promotions

Discount codes must be used at checkout and cannot usually be applied after an order has been placed.

Promotions may be changed, paused, or removed at any time.

Only one discount code may be used per order unless stated otherwise.

11. Intellectual property

All website content, including product designs, text, images, graphics, branding, logos, and other materials, belongs to Novelty Drops or is used with permission.

You may not copy, reproduce, resell, modify, distribute, or use our content without written permission.

12. Website use

You agree not to misuse our website, attempt to interfere with its operation, upload harmful content, commit fraud, or use the website for unlawful purposes.

We reserve the right to restrict or block access to our website where misuse is suspected.

13. Third-party services

Our store may use third-party services for payment processing, order fulfilment, shipping, analytics, and website functionality.

We are not responsible for the actions, delays, errors, or policies of third-party providers, but we will do our best to help resolve any order-related issues.

14. Limitation of liability

We do our best to provide accurate information and reliable service. However, we cannot guarantee that our website will always be uninterrupted, error-free, or available at all times.

To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of business, or issues caused by events outside our reasonable control.

Nothing in these terms limits your statutory rights.

15. Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

By continuing to use our website after changes are made, you agree to the updated terms.

16. Governing law

These Terms of Service are governed by the laws of England and Wales.

17. Contact us

If you have any questions about these Terms of Service, please contact us at:

customerservice@noveltydrops.com